MSN: In a world of Google and Amazon, libraries rethink their role / by Allister Chang

Creating the connected spaces in laundromats made perfect sense to Qumisha Goss, a librarian at the Detroit Parkman Branch who was involved in the project. Poorer families -- the ones that can't afford internet access at home -- spend a lot of time in laundromats because they don't have washers or dryers. Since customers often have to wait around for hours for their clothes to be done, the computers gave them a way to be productive during that time. They'll go to pay their bills, check email or write a resume, Goss says.

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